Privacy Policy

Hak.Homes Limited (“Hak.Homes / We”) is committed to respecting the privacy of every person who shares personal information with us (including their name, address, phone number, email address, date of birth, card details (credit/ debit), bank account information, and information related to transactions (including but not limited to history, preferences, method, mode, and manner of payment etc), company, designation, and any other descriptive information that you may provide about yourself and/or of other person that may be used to identify such individual ("Personal Information") through Hak.Homes (“Website”) provided if such Personal Information is shared with Hak.Homes directly. The privacy of the Personal Information shared by you is important to us and we strive to take reasonable care in the protection of the Personal Information we receive from you.

The purpose of this Privacy Policy ("Policy"), as amended from time to time, is to give you an understanding (including governs) on how we intend to collect [including a variety of ways of collection including, but not limited to, (a) when you access or visit or register on the Website; (b) place an order(s) (including cancel an order); (c) request for issue gift card(s); (d) register the genuine product purchased from market(s) (either e-market, other platform tied-up with Hak.Homes, open market etc) for the purpose of availing warranty benefits attached to Hak.Homes product(s); (e) request for service(s) (including customer care request); (f) fill out any form available on the Website (g) subscribe (including read) to our newsletter, updates, offers and in connection with product(s) or service (s); (h) any other manner as provided on the Website for collecting such information; (i) communication / correspondence with us (through emails, short messenger services, WhatsApp, letters, virtual chats, any other mode of communication as provided in Website from time to time; (j) social media platforms; (k) any request to update records of your Personal information; (l) any other activities, services, features or resources we make available on the Website from time to time], store, use, maintain, disclose, and transfer the Personal Information you provide to us through the Website or other modes as mentioned / set-out above. Users may, however, visit the Website anonymously.

This Policy is incorporated into and is subject to the Terms of Use (including any other policies), which can be accessed at Terms of Use. This Policy is applicable to all persons including the users (any person requesting on behalf of other person) who visit, access (for whatsoever reason), register, order(s), avail service(s) etc from Website (directly or indirectly) as defined in the Terms of Use.

By providing us your Personal Information, you hereby

consent to the collection, storage, use, disclosure, processing, and transfer of such information (whether in India or outside); represent that you have the right or taken necessary consents from such persons on behalf of whom you have shared the information with us for the purposes as disclosed in this Policy; and provide the information out of your free will and without under any influence and coercion.

You have the option not to provide us Personal Information sought to be collected if you do not agree with this Policy. We collect Personal Information from Users / any person only if they voluntarily submit such Personal Information to us. Users can always refuse to supply / submit Personal Information, except that it may prevent them from engaging in certain activities as provided / related to Website.

By accessing and/or creating an account on the Website and/or making use of the feature of the Website and/or order product(s) and/or avail service(s) therein, you agree and acknowledge that (i) You are a user (“User”); (ii) You have the authority to enter into these Terms of Use; (iii) You have read all the Terms of Use including Terms of Use; and (iv) You agree to be bound by all the Terms of Use including this Policy.

While collecting Personal Information, by Hak.Homes or any service provider authorized (engaged to provide the services / facilities) on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the Personal Information has the knowledge of:

the fact that the information is being collected; the purpose for which the information is being collected; and the intended recipients of the information.

Hak.Homes (including a person authorized by Hak.Homes) may collect, use, disclose, process, transfer and use Personal Information of User for the following purposes:

We may use information to assist you for the order(s) related to product, request for service(s) and offer / other benefits, returned of product(s), refund of any amount so collected during the said process of ordering / services request, where you have concluded the payment transaction toward purchasing any product(s) and/or availing any service(s) as provided in the Website. Your information helps us to more effectively respond to your customer service requests and support needs and electronic tracking the delivery of product(s) / services(s). We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website. We continually strive to improve the Website offerings/ online experience based on the information and feedback we receive from you. We may use the information Users provide about themselves when placing an order(s) only to provide service to perform our obligation under that order(s). We do not share this information with outside parties except to the extent necessary to provide the service and required under applicable Indian law. The details (including contact any Personal Information) provided by Users at the time accessing and placing order, order(s) processing, will be used to send them information and updates pertaining to their order(s) / service(s). It may also be used to respond to their inquiries, and/or other requests or questions so raised by User. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, offers related to product(s) or service(s) or offer(s) information, based on your previous order(s) of your interests etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website and/or can also write to us with specific request for unsubscribing request. To transfer information about you if we are acquired by or merged with another company or in case of change of control. To enable the functioning of the Website and provision of service(s) or product(s), as defined in the Terms of Use, through the Website either by us or service providers authorized by us and such service providers are also bound by the privacy restrictions contained in the Policy. To administer or otherwise carry out our obligations, including our obligations under the Terms of Use of the Website. To respond to subpoenas, orders of courts, law enforcement authorities, government, dispute resolution bodies, regulators, or any party/ person appointed by said authorities, or legal process, or to establish or exercise our legal rights or defend against legal claims; and To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of / on the Website as otherwise required by law. In the course of its business Hak.Homes may hold on-line contests and surveys as permitted by Indian law and it reserves its right to use and disseminate the information so collected to enhance its services to the Users. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.

We may also remove all the personally identifiable information and use the rest of the anonymized data / information enlisted above for historical or statistical purposes. We reserve the right to record the conversations between you and customer care officer / providers engaged by Hak.Homes (engaged directly or indirectly) to safeguard the privacy of Users and service provider(s). This Policy is to monitor and prohibit abuse, safeguard the rights of Users and service providers / Hak.Homes to resolve the disputes.

You hereby consent that the collection, disclosure, storage, use, processing and transfer of any Personal Information or any other information as disclosed under this Policy shall not cause any loss or wrongful gain to you if the same is used for the purposes stated in this Policy. The Website may contain links to other websites maintained by third parties located in different location / countries. Hak.Homes does not have any control over such third party websites and this Policy does not cover how that organisation processes Personal Information provided by you while using their service(s) namely razorpay etc . You are advised to read and review the privacy policy and other terms of use of each website owner that you visit or access. However, you should be aware that any transmission of your Personal Information through the internet is at your own risk and consequence. We are not liable for any breach of applicable laws [including privacy law) by any person (including services provider(s) engaged for providing the service(s)] other than breach by Hak.Homes.