Refund Policy

All items sold on Hak.Homes either have a 7-day return policy or a 7-day replacement policy, depending on the product category.

Conditions for the Return Policy (7 Day Return Policy):

Returns should be booked within 7 days from the date of delivery. The item must be returned undamaged with the original packaging intact. Refunds will be processed once the item is received by the warehouse, within 7 days of the receipt of the product at the warehouse.

Conditions for the Replacement Policy (7 Day Replacement Policy):

This item is eligible for free replacement within 7 days of delivery, in the unlikely event of a damaged, defective, or incorrect item delivered to you. If we are unable to repair or replace the item satisfactorily, the defective/damaged item will be eligible for a refund. Please keep the item in its original condition, with an undamaged brand outer box, MRP tags attached, user manual, warranty cards, and original accessories. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement. Please note that any damage caused due to usage will not qualify. Refunds will be processed once the item is received by the warehouse, within 7 days of the receipt of the product at the warehouse.

Items Not Eligible for Return or Replacement:

Damages due to misuse of the product. Products with tampered or missing serial/UPC numbers. Any damage/defect which is not covered under the manufacturer's warranty. Incidental damage due to malfunctioning of the product. Any product that is returned without all original packaging and accessories. Any product that is returned in a condition that is different from which it was received.

Refund Process Duration:

The refund process can take up to 3-5 days once the parcel is returned to us. For all refunds, we will refund the amount to the same mode of payment as used during checkout. For cash on delivery refunds, we will issue a refund to the payment mode shared by you while raising a return request.

Broken Items:

Should an item be received broken, please email us at myhakhomes@hak.homes within 7 days of the receipt of your order, mentioning your order number and name, and a picture clearly showing it. We will replace the ordered item at our cost.

Note: Any claim without a picture will not be valid. For any questions, please feel free to contact us at support@hak.homes or call us at +918937959633 (9.30 am - 6.30 pm).

Defective Items:

Should an item have a manufacturing defect, please email us at support@hak.homes within 7 days of the receipt of your order, mentioning your order number and name, stating the defect and a picture clearly showing it. We will get the item collected for quality assessment and replace the ordered item once we receive the defective piece/pieces/sets at our cost.

Note: Any claim without collecting the defective item will not be valid. For any questions, please feel free to contact us at support@hak.homes or call us at +918937956933 (9.30 am - 6.30 pm).